What is Online Review Management - Frequently Asked Questions

Frequently Asked Questions


Frequently Asked Questions

Why do reviews matter? See what others are asking and get answers here!

99% of consumers read online reviews, and they’re checking them before visiting your business. -Invesp

97% of consumers looked online for local businesses in 2017, with 12% looking for a local business online every day. -BrightLocal
We recommend that you just thank the person for their feedback, let them know that you take the matter very seriously, and provide them a way to resolve the issue by contacting you. Remember, you’re primarily having a conversation with the public, because people don’t leave negative reviews to resolve issues.
A one-star increase on Yelp leads to a 5 to 9 percent increase in a business’s revenue. -Invesp
One negative review can cost you, 30 customers. -Invesp

People search for local businesses on mobile apps such as Google, Yelp & Facebook. These are pulling in local reviews, which rank you based on your customer feedback (reviews and stars).
Quite possibly. Studies show that one negative review can cost you 30 customers, so it’s worth paying attention to what people are saying about your business across all review sites.

Not necessarily, but people like to be acknowledged. Just think of review responses like good customer service.
Our software makes it easy to send text messages and emails to your customers, directing them to your easy-to-use review landing page to click and leave a review on Google, Yelp, Facebook, or any review site you choose to feature. We can also help you by providing review generation cards to hand out as well as services to help you generate reviews through our software.
No, there is no additional charge for sending text and email requests through our system.
We recommend sending up to 50 per day to include your text messages and email requests.

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